Shipping FAQ

How long will it take for my order to be delivered?

Standard shipping typically takes 3–7 business days* from the date your order is shipped. You will receive a confirmation email with tracking information as soon as your order is on its way.

Estimated delivery time starts from the date your order is shipped, excluding weekends and public holidays. Actual delivery times may vary.

How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking link. If you have not received a shipping confirmation and several business days have passed, please contact us, and we will look into it.

I placed an order but haven't received any shipping updates. What should I do?

Please contact our customer support team, and we will promptly check the status of your order.

Who should I contact if I have questions about shipping?

Contact our customer support team at hello@josu.com, and we'll be happy to help.